Posted on February 15, 2026

Medical Tourism Patient Navigator

Location: San Juan, PR Employment: Full-time Work setup: Compensation: $45,000 - $58,000

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Job Description

Serve as the primary concierge guide for international patients seeking medical care in Puerto Rico through Alianza's medical tourism program.

Responsibilities

  • Serve as the primary point of contact for international patients from initial inquiry through departure and post-procedure follow-up
  • Coordinate clinical appointments, diagnostic testing, surgical scheduling, and specialist consultations for international patients
  • Arrange travel logistics including lodging, ground transportation, and interpreter services as needed
  • Communicate with referring physicians and payers in patients' home countries to ensure continuity of care
  • Manage medical records translation, delivery, and secure transmission in compliance with HIPAA and applicable international regulations
  • Provide bilingual (English/Spanish) patient education and orientation to Puerto Rico's healthcare system and facilities
  • Track patient outcomes and satisfaction metrics; contribute to continuous improvement of the medical tourism program

Requirements

  • Bachelor's degree in healthcare administration, public health, hospitality management, or related field
  • 2+ years of experience in patient services, international patient coordination, or healthcare administration
  • Bilingual English/Spanish required; Portuguese a significant plus
  • Strong organizational skills and ability to manage multiple concurrent patient cases
  • Cultural competency and experience working with diverse international populations
  • Knowledge of HIPAA and basic healthcare privacy regulations
  • Passion for Puerto Rico's healthcare mission and medical tourism potential

Benefits

  • Competitive salary with program performance incentives
  • Health, dental, and vision insurance
  • 401(k) with employer match
  • Paid time off and paid holidays
  • Professional development in healthcare administration and international patient services
  • Opportunity to grow with a first-of-its-kind program in Puerto Rico

Be Puerto Rico’s Healthcare Ambassador

Alianza Health Partners is building Puerto Rico’s premier medical tourism program, and we are looking for a Patient Navigator who is passionate about both healthcare and the island’s potential as a destination for world-class medical care. In this role, you will be the human face of Alianza for international patients at some of the most significant moments of their healthcare journey.

The Work

Every day brings a different set of challenges: a patient from Colombia who needs a surgical consultation scheduled for next week, a family from the Dominican Republic navigating their first encounter with the US healthcare system, an employer group from Brazil exploring a corporate health program. You are the person who makes their experience seamless, reassuring, and professionally excellent—in English, Spanish, and ideally Portuguese.

The Opportunity

Medical tourism to Puerto Rico is in its early stages, which means the person who joins Alianza now will help shape the program from the ground up. Your ideas, processes, and relationships will define how this program operates. There is significant room to grow as the program scales.

Why Puerto Rico, Why Now

Puerto Rico’s moment as a medical tourism destination is arriving. Our combination of US regulatory standards, bilingual clinical teams, geographic accessibility, and island culture creates a patient experience that no mainland US city can replicate. Be part of building that story. Reach us at hello@alianza.health.